Advert Details
CUSTOMER ADVISOR
Salary is £28,580 - £32,590 per annum + Benefits (pro-rata)
Fixed Term until 31 March 2026
Working days will be Wednesday, Thursday and Friday
Do you want to be part of an enthusiastic team, delivering excellent customer service as a member of our Customer Experience Hub?
If successful, you will join a team who are the first point of contact for Eildon customers and are responsible for the delivery of a high quality, informed and courteous advice & information service. You will contribute towards the overall performance of the service and support the achievement of agreed customer service standards. In addition, you will provide designated administrative support relating to customer services on behalf of operational teams.
Our Customer Experience Hub is a one stop shop for customers who wish to obtain housing information and advice, discuss or pay accounts, provide advice and discuss any tenancy issues, report or obtain advice on repairs and neighbour/service complaints.
As a member of the team, you will be dealing with a high volume of engagement from our customers, promoting our services and striving for customer service excellence.
You will have experience of working in a busy call handling environment, have relevant administrative experience, be a confident communicator and be proficient in multiple digital systems. You should be educated to SVQ 3 / SCQF Level 6. The ability to plan and organise your workload, manage competing demands and work to tight deadlines is essential, as is the ability to remain calm under pressure.
Experience of office administration, maintaining computerised systems and preparing correspondence and reports is essential. Well organised and flexible, you will have excellent interpersonal skills and enjoy working with colleagues and customers.
Our preference is for you to register and complete your application online. If you have any issues with this please contact the HR Team by email: HRTeam@eildon.org.uk or phone 01750 724050.
To apply for this vacancy please click on the 'Apply' button and complete the application form giving as much information as possible. If you wish to attach any supporting documents this can be done after submitting your application.
We are aware of an issue with our online application portal if you are using an apple device/safari browser. Our developers are working on this. We would advise you try from a computer or laptop and if there are still issues then email HRTeam@eildon.org.uk for an application pack.
Closing date: Sunday 6 July 2025
Interview date: Tuesday 15 July 2025